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Online Auction Help
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Also called FOAs, or "Featured Online auctions", these sales are
traditional auction events for DoveBid's corporate clients,
except the bidding takes place entirely online.
Here, sellers can combine DoveBid's breadth of experience
and level of service with buyer conveniences like 24x7
bidding at the website or via email, a fixed bidding duration,
and asset inspections at the seller's location.
Note: The following are not covered in this document. Please
click for these additional tutorials.
Known registration problems.
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Registration
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Browsing our website for corporate or auction-related
information and listening to webcast auctions is typically
free and does not require you to create an account.
To bid in an online
or webcast auction
or to use the Alert
feature, you must create an account. It requires just a few
minutes and some simple information (see steps below). Once
you register, your account can be used for future auctions.
NOTE: There may be costs associated with bidding.
Creating a website account is free. It allows you to
use our Alert features. All other event-specific activities
(securing a bidder number or placing a proxy bid) may
require a credit card and may have associated fees.
Please refer to the sale's specific terms and conditions.
Before your credit card is required, it will be clearly
indicated whether your card will be 1) authorized for validation
or charged, 2) for how much is the transaction, and whether
the fee is refundable.
To create an account, click "Register Now" in the navigation
bar on the homepage. Then complete the required fields on
the registration form, including a valid email address, password,
and unique Sign-in name. Once you have completed the form,
click "Continue."
Valid Sign-in names and passwords must be at least 5
characters and include ONLY the following: A - Z, 0 - 9,
underscore (_), or hyphen (-). Passwords are case
sensitive.
Registration information will be used in accordance with
the DoveBid Privacy Policy.
You must 1) be at least 18 years of age and 2) agree to
DoveBid's Terms & Conditions, Privacy Policy, & Rates &
Payment Terms.
Changing Account Information. You can change any of your
registration information (contact info, categories of interest,
email address, or password) from the Your Account page once you are
signed-in.
Lost Password. From the Sign-in page, DoveBid
can retrieve your password and email it to you within several
minutes.
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Common Registration & Sign-in Problems
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Nothing happens when I click on "Continue" or "Submit."
I stay at the same page. I cannot register for a sale.
The most common problems using our website include:
- Cookies are not enabled. DoveBid utilizes a feature of
your browser called "cookies," a small data file stored on
your hard drive that lets us know if you've been here before
and helps us provide you a tailored experience. Some browsers
have cookies "turned off." To enable (or turn on) cookies, look
under the Properties or Options settings or even search under
the Help menu of your browser.
- MS Internet Explorer 5.0 You must upgrade your browser
to version 5.5 or higher (to find out your version, select "Help,
About Internet Explorer" from the menu bar.) To upgrade, choose
"Tools, Windows Update."
- IE browser security settings. Some are set to "Custom"
or something other than "Medium" - You must change your security
settings to Medium (choose "Tools, Internet Options, Security")
- Your internet service provider is using a caching server. There
is no obvious fix for this
- A full cache (a common problem for AOL users). A full
cache means there are too many (or an older version of the) internet
files and cookies on your hard drive. See below.
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How to Clear the Cache for all major web browsers:
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In order to speed up web browsing, web browsers are designed to
download web pages store them locally on your hard disk in an area
called a "cache". When you visit the same page for a second time,
the browser speeds up display time by loading the page locally
from cache instead of downloading everything again. This sometimes
results in less than current versions of web pages being displayed.
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Sometimes you might not want a page to be retrieved from cache.
The page you displayed initially may be different than the page
currently offered by the Web. If a modification to a particular
URL has occurred, you may want the updated page rather than the
copy in cache.
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America Online 6.0 and 7.0:
From the AOL toolbar, click Settings, and select Preferences.
Click Internet Properties (WWW).
In the Temporary Internet files section, click Delete Files.
Click OK.
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America Online 5.0:
Click MY AOL, and select Preferences on the AOL menu bar.
Click the WWW button.
Click the General Tab.
Click Delete Files.
Click OK.
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If these steps fail to resolve your problem, close all open
browser windows and open the Internet Options window from the
Windows Control Panel.
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For more technical information, select the "AOL Network Info"
option on http://webmaster.info.aol.com, and select "Caching."
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Internet Explorer:
Up top in the pull-down menus (File, Edit, Tools etc.), click
Tools, then 'Internet Options'
This brings up a dialog with 6 tabs across the top (General,
Security, Content, ..)
Click 'General;, the look for 'Temporary Internet Files'
Click 'Delete Files', then (if it appears, check off 'Delete
all offline content';, then click 'OK'.
Click 'OK' again and this should clear all cached pages.
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Netscape:
Up top in the pull-down menus (File, Edit, etc.), click Edit, then
'Preferences'.
Find 'Advanced'. Click the + sign in front of the word, 'advanced'.
You'll see 'Cache, Proxies, etc.'
Click 'Cache'
On the right you'll see, buttons labeled 'Clear Memory Cache' and
'Clear Disk Cache'
First, click 'Clear Memory Cache' when the "?" dialog appears click
'OK'
Then click 'Clear Disk Cache', when the "?" dialog appears, press OK
Click 'OK' again to close the Cache Dialog box.
This will clear all old info from your browser and the error should
be finished.
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Finding Assets
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There are three ways to find assets at
DoveBid:
Browse by Auction.
DoveBid organizes
its equipment listings by auction. From the auction's
detail page, click "Asset Catalog." from here you cam
sort and search for specific items.
Search.
Use the search box located at the
top of the screen to find specific equipment.
Just type a word, phrase, manufacturer, etc into
the box and press 'go.' Your request will cause
DoveBid to search its databases
and display all matching items on the Search Results
page.
Contact DoveBid.
If your search resulted in no matches,
please contact Customer Service. One of our industry experts
can connect you with a company or dealer who has what you
are looking for.
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Bidding
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Once you are signed-in, the auction has started, and you have
found the right asset, enter a price in the yellow "bid box" on
the asset's details page. You can enter either the
Next Allowable Bid or
the maximum price you will pay for each lot.
Now press "Place Bid" on the Asset Detail page.
You will then be taken to the "Confirm Bid" page where you
can change, cancel or submit your bid. To complete bidding,
enter your password at the bottom of this page and
press "Submit." At this point you will be told if your bid was
accepted and can place a higher bid.
Once the bid is placed you will be able to view it under the
Auction Summary tab on the asset's detail page.
Autobid. Entering a maximum price will induce
AutoBid, which will
ensure you pay the minimum amount you need to win. Your maximum
bid price will also remain confidential. Note: AutoBid does
not work with Multi-Lot,
Multi-Price auctions. The bid you enter is price you will
pay (as long as it is over
Reserve).
Partial Quantities. If the Asset is sold using a
Multiple-Lot format, choose the total number (quantity) of
lots you will purchase each at that price and indicate whether
you will accept a smaller number of lots (lesser quantity)
than your desired quantity.
Bidding Activity & History. To see the bidding history
of an item, click "Auction Summary" at the top of the Asset Detail
page. The highest bidder will be at the top of the page followed
by lower bids along with the corresponding bidder sign-in names.
New Bidders. Please note your screen (browser) will NOT
update automatically. Refresh your browser (press F5 in MS Internet
Explorer) to get the latest information.
Dynamic Closing. Many times auction end times are extended
as a courtesy to bidders with slower Internet connections. Bids
placed on any lot number within the last 5 minutes of that lots
scheduled closing time will extend the close time on that lot for
5 additional minutes. This process will continue until there is no
bidding activity for 5 minutes on that lot number.
Notifications During the Auction. Buyers and Sellers are
informed through email when bids are placed, when there is a new
high bidder, and when the auction closes. You can also monitor your
bids through your account.
Losing the High Bid. You will be notified by email if you
have been outbid. You can also see the assets on which you have placed
a bid, but are no longer the high bidder under "Bids & Offers" under
Your Account.
Use an Alert
to automatically notify you of assets that meet your
requirements.
There are additional opportunities for you to still find
the asset you need on our website or through our dealer
network. Contact Customer Service for assistance.
Please note: 1) Bidding requires a valid account, 2) Before
any bid is final, your password is required, and 3) All bids are
subject to DoveBid's Terms
& Conditions as well as the event-specific terms.
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Bid & Asset Cancellations
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Canceling a Bid. To cancel a bid you have
placed, contact Customer Service
immediately with the Asset ID# and an explanation.
NOTE: DoveBid will retract or modify bids for typing
errors only. "Changing your mind," failure to read the
item's description closely, or other 'bidder's
remorse' reasons will not be honored.
If the high bidder withdraws, the seller may contact
the second-place bidder to offer the item at the
same price as the original bidder. The second place
bidder at that time is under no obligation to
purchase the item.
Removed Assets. It is possible for an item
to be closed or removed early by the seller. If removed,
bidders on that item will be sent an email with
an explanation of why the asset was removed (online
auctions only).
As part of our stated Terms & Conditions, DoveBid reserves
the right to edit or remove and Assets listed on its site
without notice.
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After the Auction
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Once the item has closed (its closing time has expired),
it is either sold to the highest bidder or remains unsold
because 1) there were no bids or 2) the bids did not meet
the hidden Reserve Price.
Reserve Price Not Met. If the reserve is not met
at the close time of an auction, the Seller has the option of
accepting the highest bidder's price, closing the auction,
or relisting the auction at the same or lower price.
Winning Bidders. If your bid is the highest bid
at the close of the auction AND the bid is at or above the
Reserve price, you win. Winning bidders will be notified
via email and should receive a final invoice within 24 hours
after the auction has ended. The invoice will have payment,
removal, and shipping instructions.
Sending Payment. Your invoice will include payment
instructions and options.
Shipping, Transportation & Logistics. Removal of
the asset from its current location and shipping it to its
desired new location is generally the responsibility of the
Buyer. If the asset does not specify shipping information,
contact Customer Service for terms PRIOR to bidding.
Contacting the Seller. If you have any questions
regarding the asset or the terms of sale, please contact DoveBid
Customer Service or click "Email the Seller" on an asset's detail
page.
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Listing and Adding Assets
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DoveBid no longer enables sellers to list their own assets. Please contact DoveBid Customer Service with a description
of the assets you have for sale and a Sales Representative
will call you to discuss asset disposition options.
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Auction Calendar
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Live & Webcast Auction Help
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Shipping Help
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Payments
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