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Live & Webcast Auction Help
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A DoveBid Live auction is a traditional on-location public
auction where bidders must go to the stated location to bid.
A DoveBid Webcast auction is a transformation of a traditional
auction where bidders all over the world can competitively bid at the same
time as those at the auction location - from their desks, saving time and
money on travel expenses.
Prices, minimum quantities, and increments. Opening prices
and bids, minimum number of items you must purchase, and bidding increments
are set by the auctioneer when the asset is placed up for sale. It all
happens in real-time. For this reason, most items on DoveBid.com will NOT
have a price listed.
How to Bid. There are three possible ways to bid at a
webcast auction: 1) Go to the auction location and register to get a
bidder number (also called "paddle"). 2) Bid electronically via Webcast
by registering to get a webcast bidder number for each specific auction
(see below). 3) IF YOU CANNOT PARTICIPATE IN PERSON, place an online
absentee (proxy) bid in advance of
the sale.
How to participate on the day of the sale. 1) click "Your
Account," and then "Event Registrations" in the top navigation bar. Under
the auction you want, click the "Click here to download" webcast software
link. 2) Call the "Auction Conference Phone Number" and give the operator
the Show Number and, if required, the Show Password (this is different
than your personal ACCOUNT password). 3) Listen for the lot you want and
then press *1 on your telephone keypad to bid (raise your hand). Your hand
stays up until you lower it by pressing # (pound) on your telephone keypad.
Already registered for an auction?
Click here to view your existing webcast
registration information.
Common questions & answers.
Known registration problems.
Additional help pages. The following topics are not covered in this document. Please click
below for further help.
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Steps to Webcast Bidding
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To participate in a DoveBid webcast auction, follow these easy steps
(see below for additional details):
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Register to create account, agree to terms & get bidder number.
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Download software & log-in to service
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Before bidding, confirm your telephone works
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Call the teleconference number
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When ready, bid using your telephone keypad (*1 to raise and # to lower)
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Register to create account, agree to terms & get bidder number
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- Click "Register to Bid" on the right side of the auction's details
page.
Note: Typically, registration begins 1-2 weeks before the event
and closes 1-2 hours before the end of the event.
- Complete the forms and agree to the terms.
NOTE: There may be costs associated with bidding. Creating a website
account is free. It allows you to use our Alert features. All other
event-specific activities (securing a bidder number or placing a proxy bid) may
require a credit card and may have associated fees. Please refer to the sale's
specific terms and conditions. Before your credit card is required, it
will be clearly indicated whether your card will be 1) authorized for validation
or charged, 2) for how much is the transaction, and whether the fee is
refundable.
- Go to Event Registrations
under the Your Account section of the website. Here you will
find your bidder number, the auction teleconference number, and
links to download the webcast software.
If you cannot register or if this page keeps claiming "you are not
registered for any events," please
look here for common problems.
Each account gets one bidder number per auction. Users
need to secure a bidder number for EACH auction separately.
To bid electronically, you must register online. Bidder numbers
obtained from the physical auction site cannot be used
online.
If you experience difficulties registering, please
contact Customer Service
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Download software & log-in to service
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This optional service enables your computer screen to automatically
change to display the lot currently up for bid.
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Download the auction-specific version of the auction software by
clicking the "Download Software" link on the
Event Registrations page.
We recommend you download the software 1-2 hours before the auction
begins. This download will put all of the equipment images and
descriptions onto your computer for viewing during the auction.
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Connect to the online webcast service by double-clicking the
auction software icon on your computer's desktop. Now enter the
registration information located on the Event Registrations page and
click "OK" to join the auction.
If the auction is in progress, you will now see the asset currently
up for bid. If the auctioneer combines multiple lots into one, your
screen will quickly change to display each of the lots currently for sale.
Note for Apple Macintosh users: The slide show software is not
compatible with the Apple platform. Macintosh users CAN STILL BID, but
must manually follow along using the Equipment Catalog.
First time bidders, we recommend you download and log-on to
the Webcast at least 1 hour prior to the starting time. Otherwise we
recommend you login 30 minutes prior to start or 20 lots prior to the lot
that interests you. This allows the auction software to pre-load
images for best performance during the auction.
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Before bidding, confirm your telephone works
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If you are new to webcast bidding or are
using a new telephone, take 30 seconds to call the
DoveBid Webcast Test Center and verify the tones
from your telephone work properly with our software.
Call one of the following numbers and follow the
simple instructions provided:
English: +1 650-356-6585
German: +011 650-356-6586
Dutch: +011 650-356-6587
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Call the teleconference number
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Using your telephone, call the Auction phone number provided
in your registration information and supply the operator with
the information requested.
Do not bid using a speaker or cell phone.
Call at least 10 minutes prior to the auction start time
or 20 lots prior to the lot on which you wish to bid.
You cannot bid using your computer - a dedicated telephone
line is the only way to be sure you are able to hear the
auctioneer in real-time and compete with bidders on the
floor.
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Once the operator connects you to the auction, you should
hear the auctioneer call the lot number and a description of
the asset(s) for sale.
If you are connected to the software & service, your computer
screen will change automatically to display the lot currently up
for bid. Other users can follow along using the asset catalog.
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When ready, bid using your telephone keypad
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Bidding using the telephone is similar to using your
hand when you attend an onsite auction.
You raise your hand to bid by pressing " *1 " (star one)
on your phone for two or more seconds.
YOUR HAND STAYS UP UNTIL YOU LOWER IT.
When you hear the auctioneer reach a price that is
too high, press "#" (pound) for two or more seconds to
lower your hand and get out of the bidding.
The last hand up wins the auction.
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Listening & Viewing without Bidding (Keep Your Telephone Free)
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If you do not wish to bid, we invite you to listen to the
auction through your speakers over the Internet without the need
for a separate phone line and manually view pictures and
descriptions of the items for sale. Internet audio may experience delays of up to 20 seconds
from the activity on the floor.
Once the auction has started, click "listen now" from the DoveBid homepage. This requires Windows Media Player.
Use the equipment catalog link on the auction's details page to see
photos and descriptions of the lots for sale.
If you experience any problems, please contact Auction Center Customer
Support at +1 888-865-7469 (+1 706-643-3559 outside
the US).
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Common Questions & Solutions
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I cannot register for an auction, or the website keeps
claiming "you are not registered for any events".
Please click here for known
registration problems.
How can I ask the auctioneer a question during the sale?
Once the sale starts, the best way to communicate with the auctioneer
is through the webcast Auction Leader who is typically at the auction
site. He or she can usually relay a message to someone on the podium.
To contact the webcast Auction Leader, use the auction software's
message feature located in the toolbar on the right-hand side
of the software. In the "Send to" dropdown box, choose the
"Auction Leader." Press Enter to send your message.
Similar to other instant messaging applications, it allows you
to type a note in real time. The webcast Leader will read and
respond to these messages as they are able. Please note, depending
on the amount of activity and responsibilities of the Leader, it
may take up to an hour for a response.
NOTE: This messaging feature can not be used to place
live bids or proxy bids. Please refer to the instructions on the
left side of the page on every slide for these instructions.
What if something is wrong with the equipment I purchased?
When conducting an auction with thousands of lots in a compressed
timeframe, it is impractical for DoveBid to verify, validate, and
warrant the equipment we sell for our clients. As a result,
equipment offered through a DoveBid auction is sold on an "as
is", "where is", "as available" basis "with all faults" and without
representations or warranties of any kind whatsoever, express or
implied, including fitness for a particular purpose, unless
specifically stated otherwise. If a warranty is offered, it will
be stated in the sale's terms and conditions.
For this reason, your pre-sale inspection is critical and you
should perform whatever due diligence you believe is necessary
prior to participating in an auction. Previewing, inspecting,
and testing the equipment you intend to purchase BEFORE you bid
on it can save you inconveniences.
Once you are a successful bidder, you are obligated to complete
your purchase of the subject equipment by paying in full and
removing the goods within the specified time.
During checkout, when items are picked-up at the dock, you or your
Authorized Agent should physically inspect the equipment to confirm that it
is what you purchased.
Important:
If the person picking up and removing equipment from an auction or
sale location will be someone other than the registered bidder at
that sale (for example: riggers, packers, movers, carriers, etc.), the
registered bidder must establish that person/ company as an "Authorized
Agent" by completing the "Agent
Release Authorization form." (Acrobat PDF)
If you are using an Authorized Agent, take the time to explain to
them what you expect, what they should look for, and to call you if
there are any questions about the equipment.
You or your agent will be expected to sign the auction invoice
acknowledging receipt of all purchases, and all goods sold are AS
IS, WHERE IS, WITH ALL FAULTS.
If the equipment is not as expected, please speak to the
Project Manager of the sale. (S)he can help to resolve any issues.
Please remember, positively no refunds or credits for shortages or
claims will be considered after the goods have left the premises.
What will I experience during the auction?
Once the auction starts, the auctioneer will announce
the lot number and call the sale. As part of the webcast
experience, you will see the lot number, item description,
and an image of the lot on your computer screen
automatically. The auctioneer will indicate the bidder
number of the high bidder - so be sure to listen for
your number when bidding. Please call at least 30
minutes prior to the auction start time or 20 lots
prior to the lot on which you wish to bid.
Is your Webcast software Apple Macintosh
compatible? It didn't work when I opened it.
Apple Macintosh users can bid in a webcast auction, but cannot
use the Auction software part of the service. The software & service
causes your computer to change in real-time with the auction,
displaying a photo and description of the lot currently up for
sale.
Macintosh users must listen to the auctioneer and manually flip
through the equipment catalog by pressing "next" at the top of an
asset page. Bidding does not currently require a computer. To
participate using a Mac:
1. Register to get a bidder number and call the teleconference
number provided. You can now bid at the auction by pressing the
*1 ands # on your telephone.
2. Click Equipment Catalog on the right hand side of the auction's
detail page. Listen to the auctioneer call the current lot#, click
on that asset in the list, and press "Next" to follow along.
May I bid by proxy for a webcast auction? How can I bid if I cannot attend?
Yes, From an asset's detail page, look at the bottom of the page for
a yellow 'bid box'. If the sale is accepting absentee bids, enter a
price and quantity and follow the instructions.
The tones on my phone are not being recognized. How do I confirm my telephone works?
If you are new to bidding at a DoveBid Webcast or are using a new
telephone, call the DoveBid Webcast Test Center number mentioned in the
section above titled, "Before bidding, confirm your telephone works"
to verify the tones from your telephone work properly with our software.
Do not bid using a speaker or cell phone. If you are, that is the
likely problem.
If all else fails, please call 1-888-HLP-SHOW
(+1 888-865-7469) or +1 706-643-3559 outside
the US. Indicate your phone tones not registering.
If the system is not recognizing your bids, sometimes it turns out
your timing is off. You may be pressing keys too late or too early
(before the auctioneer even opens the bidding).
I repeatedly pressed *1 on my phone & my bid
was not accepted by the auctioneer.
Repeatedly pressing *1 will NOT WORK because the webcast operator can
not tell if that is legitimate bid. Bidders should only press the *1 key
ONCE and hold it down for 2 seconds.
I used the online chat room feature and got
no response.
How quickly the webcast producer can answer you depends on how much
activity there is. When busy, webcast producers are unable to type a
response. Please be patient.
Why does the webcast software pop to the front
of my screen each time the lot changes?
Our webcast software was built specifically to make the window come
to the fore of the screen at each refresh. We have experienced multiple
problems with people "multitasking" or passively participating while
the software is open. They inadvertently press wrong buttons, complain
they missed lots, etc.
Our philosophy is: if you have the software open, you are participating
in the auction, and auction participants are conducting business. Passive
listeners should navigate the asset list manually and listen to the event
over the time-delayed Internet broadcast.
Why can't I bid using the mouse? Why do I need
to use the telephone?
Computer-based, or online "click to bid" technology is not currently
offered. DoveBid has experimented with this technology, and has found the
latency of Internet communications (as opposed to telephone communications)
is too high and currently unacceptable to conduct real-time auctions.
The reality is many bidders are connected to the Internet using 33K and
56K connections. By the time you hear the auctioneer and click, the click
is sent to our server, and the auctioneer sees and registers it - the moment
is gone and the price is too high.
Please be sure DoveBid is constantly evaluating new technologies and
companies who claim they can reduce the latency, however none has yet
proved suitable when tested with our number of bidders and pace of the
auctioneer.
I don't hear any audio after selecting
"listen to the audio via the Internet option".
Click on the "telephone option" and dial the audio number provided
in the dropdown dialog box. Click OK on the dialog box.
You will now hear the auctioneer live from the venue site.
How do I get ready to bid on selected
lots if I am listening on Internet audio?
At least 20 items PRIOR to your selected lot, you will need to do the
following 1) Click the "telephone" button on the webcast software
toolbar; 2) Dial the audio number in the drop down dialog box; 3) An
auction audio operator will answer and ask you for your name and if
you are logged onto the Internet; 4) The auction audio operator will
put you into an audio conference where you can hear the live
auctioneer via you telephone while the auction lot items advance
in your Internet browser; 5) Now wait for the item to appear in
your Internet browser and listen to the auctioneer
indicate that your item is up for bid.
How do I change from listening on the
telephone to listening on the Internet?
Click the "Internet" icon on the webcast software toolbar, and
follow the instructions. You will hear the auctioneer on
your computer speakers if the toolbar indicator says, "audio
playing". You will NOT hear any audio until your computer is
through preparing (caching). Don't forget to hang up the phone
once you hear Internet audio.
How can I submit a bid if I lose my
Internet connection?
Dial the Auction Center number in your auction email confirmation.
Tell the operator that you need to speak to someone in customer support.
The operator will connect you with a customer support person who will
help you re-connect to the auction.
What should I do if my phone gets
disconnected?
Dial back into the live audio portion using the same
Auction Center phone number from your auction email
confirmation.
How will the auctioneer know who
is the final Internet bidder?
An on-site Webcast auction facilitator will ensure that
the auctioneer has the bidder number each winning Internet
bidder.
How will the on-location audience
see Internet bidding?
There is a large monitor in front of the audience that
displays Internet bidding activity.
Can I join the auction after the
scheduled start time?
Yes, you will join the auction at the lot that is
currently up for bid. This will appear on your computer
screen if you are using the software and service.
What information do I need in order
to join the live auction via the Internet?
You will need the following registration information:
Your bidder number, the Auction (show) number, the Auction
teleconference number, and if required, the Auction (show)
password.
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Additional Software Needed for DoveBid.com
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To provide you with timely auction information,
DoveBid uses file formats and services that
require additional software. All software is free and easily
downloaded over the Internet.
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Webcast Auction Software
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To participate as a bidder in a webcast auction, you
need to download a small application and auction-specific
content (lot descriptions and photos) to your hard drive.
First-time users must download the software, while
repeat bidders only need to update the content for
each auction. You can download the webcast auction
software from the email you receive after registering
for a sales event.
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Microsoft Media Player
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This free software lets you play streaming and archived audio
files in MP3, WAV, and Windows Media format. Use this when you
listen to a DoveBid Webcast Auction over the Internet (through
your speakers) or to view an asset for auction in a 'Video
Plant Tour.'
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Adobe Acrobat Reader
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This is free and freely distributable software that
lets you view and print Adobe(r) Portable Document Format (PDF)
files. With Acrobat(r) Reader(tm), you also can fill in
and submit PDF forms online, as well as download encrypted
content from the Web and unlock it with Web Buy. DoveBid
uses this file format for color brochures and other documents
that need to be consistent among printers.
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Event Calendar
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Online Auction Help
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Shipping Help
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Payments
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