DoveBid - Shipping Information

Shipping Information

Logistics Service Providers

For a list of third-party logistics service companies who have experience and expertise in handling the unique transportation needs of auction buyers, click on the following link:

NEW Directory of Shippers and Logistics Companies

Contact a vendor of your choice for a cost quotation for shipping services. To help expedite your quotation, be sure to reference your auction event name and lot numbers when corresponding with these third party service providers.

DoveBid Transportation & Logistics Services Program

DoveBid® Transportation & Logistics Services has created a new program for the auction industry using our 65 years of auction experience to determine the best shipping solutions for our buyers.

Our transportation & logistics department works to schedule and suggest logistics service providers for each DoveBid auction. These vendors are available to assist buyers in the removal, packaging and shipping of assets won at auction.

Our goal is to provide buyers with reliable, price competitive riggers, packers, movers and carriers. These service providers are familiar with DoveBid's checkout and removal process and can act as your eyes and ears on the warehouse floor.

What our Transportation & Logistics services do (and don't do)?
How to get a price quote?
How to determine what service(s) you need?
What is the checkout process?
Where are my assets? They never arrived.
What if something is wrong with the equipment I purchased?

What we do (and don't do)
As a service to you, our Transportation & Logistics Services department works to research and suggest one or more local logistics service providers who understand DoveBid's removal process, offer specific services, and have certain skills and capacities. DoveBid does not pack, rig, or ship items.

Unless stated otherwise, buyers are responsible for:

removing assets from their current location before the "removal deadline" stated in the sale's terms and conditions,
packing, crating, or dismantling items, and
shipping or transporting assets to their new location.

Buyers may either pick-up the assets themselves or contract with a third party to arrange for asset removal, packing, rigging, or shipping. Important: If the person picking up and removing equipment from an auction or sale location will be someone other than the registered bidder at that sale, the registered bidder must establish that person/ company as an "Authorized Agent" by completing the "Agent Release Authorization form." (Acrobat PDF)

For each auction our Transportation & Logistics Services department maintains a Shipping Information page with asset locations, DoveBid removal contacts, and known third party service providers. Just click the Shipping Info icon (a truck) on the right side of the auction's details page.

This list will be posted no later than the week of the auction. If there is no information available within 5 business days of the sale, call or email 800-665-1042 or Logistics@DoveBid.com. Please include the auction name and date with your request.

NOTE: Unless stated otherwise, you are NOT limited to using these suggested companies. Feel free to find your own packaging or shipping company using an online Yellow Pages. Regardless of the vendor used, the buyer remains responsible for adhering to the removal deadline posted for that auction.

How to get a price quote
To obtain a price quote, contact a vendor directly. You should expect to provide them with the following information:

The name/ date of the auction and location of the asset(s)
A list of Lot numbers (or a description of the assets)
A ship-to address

We recommend you insure all shipments.

If you have not heard from the vendor within 48 hours of providing this information, if they will not provide a quote, or if the price quoted was too high please contact DoveBid Customer Service at 800-665-1042 or CustomerService@DoveBid.com.

A service representative will work with Transportation & Logistics Services who will review the situation. If we find the company is unresponsive or overcharges, we will consider removing them from the suggested list or provide additional companies for your consideration.

Remember, unless stated otherwise, you are NOT limited to use the companies we suggest. Feel free to find your own packaging or shipping company by using an online Yellow Pages.

Finally, please note, DoveBid' suggested service providers do NOT work for DoveBid. They are independent contractors.

How to determine what service(s) you need
Most assets purchased at auction are in need of one or more logistics services before they arrive at their new location. Below is a list of common services:

Packing & Crating
Most assets purchased at an auction need to be prepared before they can be safely shipped. Fragile equipment like computers and microscopes should be foam-packed or protected in bubble-wrap. If you purchase multiple assets, they may be able to be consolidated into one box or crate before shipping. Since most carriers (see below) will not accept loose or unpackaged freight, this is typically the first step in an item's shipping process. Once items are packed, they need to be prepared (forms completed) and handed to the carrier of choice.

Rigging
Large, complicated machinery may need to be disconnected, disassembled, staged and loaded onto a truck. Riggers (machinery movers) can provide these services and may also be helpful in documenting the dismantling process and labeling connections in order to make set up and reconfiguration more efficient on the receiving end. DoveBid Transportation & Logistics Services works to make sure suggested riggers have the proper insurance and experience to properly execute your move in a reasonable timeframe.

Movers
These are companies/ individuals who hand pack and load your assets into a padded van or truck and transport them to a specified location. They offer the same services as residential and commercial movers. Typically, this is the safest and most reliable way to move assets that do not require rigging.

Carriers
These are the transportation companies. Examples include Fedex, UPS, Airborne Express, and DHL. Once assets are packaged, they need to be prepared for the carrier of choice: forms filled out, pickup appointment scheduled, and physical hand-off to the carrier's truck. Our suggested riggers and packers usually offer this service.

International Transportation
Land, air, or ocean container transportation across international borders usually involves the additional complexities of specially-prepared documents which enable goods to pass customs checkpoints without penalties or delays. DoveBid's suggested vendors have the experience required to manage these complexities.

The Checkout Process

Picking-up and removing equipment yourself:

Pay for your equipment in full.

Receive a "paid-in-full invoice" or other proof of payment from the auction's site manager, accounting manager, or Customer Service.

If an appointment is necessary, make a removal appointment with the DoveBid removal contact AFTER you have paid in full. Contact information is posted on the Shipping Information page for each auction or can be provided by Customer Service.

If no appointment is necessary, confirm the asset location & removal schedule and go to the specified location to pick-up the assets.

Present your proof of payment to DoveBid's on-site personnel.

Find and gather your assets and sign the auction invoice acknowledging receipt of all purchases and all goods sold are AS IS, WHERE IS, WITH ALL FAULTS. This will prove you received your equipment. You can now walk out the door.

Using a third-party vendor to pick-up and remove equipment for you:

Contract with a vendor for the services you need.

Determine who and how the assets will be shipped (we recommend you get INSURANCE)

Pay for your equipment in full.

The registered bidder must establish that person/ company as an "Authorized Agent" by completing the "Agent Release Authorization form." (Acrobat PDF)

Receive a "paid-in-full invoice" or other proof of payment from the auction's site manager, accounting manager, or Customer Service.

Fax or email a copy of the "paid-in-full invoice" or other proof of payment to the vendor.

If an appointment is necessary, confirm the vendor has made a removal appointment with the DoveBid removal contact. Contact information is posted on the Shipping Information page for each auction or can be provided by Customer Service.

Have the Authorized Agent present your proof of payment to DoveBid's on-site personnel.

They will find and gather your assets and sign the auction invoice acknowledging receipt of all purchases and all goods sold are AS IS, WHERE IS, WITH ALL FAULTS. This will prove your equipment was received and either taken to an off-site location for packaging or packaged at their current location.

Where are my assets? They never arrived.
Once DoveBid has released the equipment to the buyer-approved service provider, DoveBid is no longer involved. Claims made after the equipment is released and signed-for should be made to the service provider or the carrier directly once a tracking number has been assigned.

If you contracted with a DoveBid-suggested company, and feel they have under-performed or were negligent in their duties, please contact DoveBid Customer Service at 800-665-1042 or CustomerService@DoveBid.com.

A service representative will work with Transportation & Logistics Services who will review the situation. If we find repeated complaints, we will consider removing them from the suggested list.

Please note: DoveBid Logistics' suggested service providers do NOT work for DoveBid. They are independent contractors.

What if something is wrong with the equipment I purchased?
When conducting an auction with thousands of lots in a compressed timeframe, it is impractical for DoveBid to verify, validate, and warrant the equipment we sell for our clients. As a result, equipment offered through a DoveBid auction is sold on an "as is", "where is", "as available" basis "with all faults" and without representations or warranties of any kind whatsoever, express or implied, including fitness for a particular purpose, unless specifically stated otherwise. If a warranty is offered, it will be stated in the sale's terms and conditions.

For this reason, your pre-sale inspection is critical and you should perform whatever due diligence you believe is necessary prior to participating in an auction. Previewing, inspecting, and testing the equipment you intend to purchase BEFORE you bid on it can save you inconveniences.

Once you are a successful bidder, you are obligated to complete your purchase of the subject equipment by paying in full and removing the goods within the specified time.

During checkout, when items are picked-up at the dock, you or your Authorized Agent should physically inspect the equipment to confirm that it is what you purchased.

If you are using an Authorized Agent, take the time to explain to them what you expect, what they should look for, and to call you if there are any questions about the equipment.

You or your agent will be expected to sign the auction invoice acknowledging receipt of all purchases, and all goods sold are AS IS, WHERE IS, WITH ALL FAULTS.

If the equipment is not as expected, please speak to the Project Manager of the sale. (S)he can help to resolve any issues.

Please remember, positively no refunds or credits for shortages or claims will be considered after the goods have left the premises.

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